Condit's named top performing dealer

Hampton Township — Condit’s Toyota World of Newton has earned Toyota Motor Sales’ certification and re-certification for its ‘Signature’ status for three consecutive years. This unique accomplishment has resulted in the dealership becoming a Top Performing Toyota Certified Signature Dealer. The Signature Guiding Principles give customers what they want: quality products, timeliness and a caring attitude. “When you’re a Signature Dealer, you have adapted your business to deliver on these three Signature Guiding Principles at all times,” explains Chris Dexter, General Manager. “We deliver the vehicle in perfect condition or we fix the vehicle right the first time if there is an issue. We make sure any sales or service contact with our dealership has no errors or omissions. Timeliness means we respect the customer’s time and don’t keep a customer waiting. A caring attitude means we see the customer as a person, not a sale and we listen to what the customer needs.” Toyota’s Signature program is a dealer-driven initiative created to ensure customer loyalty and sales by focusing on dealership processes in order to provide customers with a positive dealership experience. Toyota Motor Sales has set exacting criteria in order to qualify for this exclusive group of Toyota dealerships. “Reaching Level 3 means that the Dealer Principal and the General Manager have amply demonstrated that they are fully committed to making the customer the absolute number one priority, period,” said Bob Drach, Signature Operations Manager of Toyota’s New York Region. “This certification requires unwavering devotion to improving the customer experience. The effects of the Signature program often are dramatic, and I am convinced that customers will be extremely impressed by the difference that this Top Performing Signature sale of approval offers.” Condit’s Toyota World associates have a tradition of working together as a team, which has resulted in the dealership earning Toyota’s highest achievement, the President’s Award, eight times. The dealership is located on Route 206, just north of downtown Newton at the junction with Route 94. To learn more, log on to www.conditstoyota.com.