Condit's Toyota World earns another ‘excellence' award

Hampton — Condit’s Toyota World of Newton’s ongoing goal is to ensure that its customers enjoy a high level of satisfaction with their Toyota vehicle from the moment they own it and throughout their ownership of the vehicle. Toyota Motor Sales has just informed Chris Dexter, General Manager of Condit’s Toyota World, that the dealership has achieved these high standards and that Terri Boscia, Customer Relations Manager, will receive Toyota’s 2006 Customer Relations Management Excellence award. Only a few, elite Toyota dealerships achieve the dictum of providing superior customer service that meets the quality of its products. Criteria for earning this accolade includes a series of categories focused on increasing customers’ satisfaction with both the sales and service of their Toyota vehicle. The Customer Relations Management Excellence award recognizes dealerships that have demonstrated a commitment to maintaining Toyota’s highest standards for customer satisfaction. Boscia, working with both customers and the dealership’s professional teams, ensures the dealership’s constant focus and commitment to its customers. Under Boscia’s vigilance, Condit’s Toyota World earned a perfect score of 100 in Survey Performance, 800# Performance, Training/Certification and Customer Processes. Boscia, who has been associated with the award-winning dealership for nearly four years, resides in Andover with her husband, Bob, and two sons. A President’s Award-winning dealership, Condit’s Toyota World is located on Route 206 North at Route 94. To learn more about Condit’s Toyota World, log on to www.conditstoyota.com.